Knowledge Base ← CNCCookbook Customer Portal G-Wizard says I'm not registered. Why won't my registration work? How do I get Updates for G-Wizard Software? Why doesn’t my software upgrade itself or tell me when an upgrade is ready? How do I uninstall G-Wizard? I can only access G-Wizard's Calculator page. What gives? I can't install because I can't even see the Install button! I can't install because the installer says I have already installed! I downloaded and got a ZIP file--there's no AIR file inside. What now? I get a message, "AIR proxy swf won't load" I get a message, "the installer file is damaged" I just got a new computer/PC/machine. How do I transfer G-Wizard over to it without losing any data? I Need to Install a New Adobe AIR But I Can't Uninstall the Older Version I Purchased G-Wizard, but you didn't send me a license key. How do I activate my purchase? Is My Firewall Preventing G-Wizard or Some Features From Running? It says there is another G-Wizard install already in progress! It says, "The Installer has been misconfigured", what now? The Installer keeps saying, "No Internet Connection." What are articles/canned responses and how do I use them? What are the System Requirements for G-Wizard? When all else fails, how do I get G-Wizard installed and running? Where is the Installation Page so I can reinstall my software or get the latest update? Why does G-Wizard tell me I am unauthorized when I logoff?