When all else fails, how do I get G-Wizard installed and running?

When all else fails, how do I get G-Wizard installed and running?

When all else fails, there are a couple of things to try.

First, you need to uninstall Adobe AIR and G-Wizard and try again after rebooting. Use one of the methods described above to uninstall G-Wizard. To uninstall Adobe AIR, here are the steps:

To remove Adobe AIR on Windows, do the following:

Select Start > Settings > Control Panel.

Open the Add or Remove Programs panel.

Select Adobe AIR to remove the runtime.

Click the Change/Remove button.

To remove Adobe AIR on Mac OS, double-click the Adobe AIR Uninstaller (Adobe AIR Uninstaller.app)in your Applications/Utilities folder.

Next, try to reinstall. And yes, if it still won't come up, try to start after one more reboot.

If you still have a problem, it's time to see whether Adobe AIR is working properly. Go to the Adobe AIR application page, pick one of the free applications, and try to install it. I have tried the Avatar (movie) trailer app, for example:

http://www.avatarmovie.com/air/

If you can't run another Adobe AIR app, our problem is getting Adobe AIR properly installed on your machine. Try directly installing the latest from Adobe by going to the Adobe AIR Installer page. Make sure your Flash Player is up to date here is thedownload page for Flash. And BTW, much to my surprise and consternation, you can install AIR without installing Flash. Shame on Adobe for not automating that.

Note that sometimes you can wind up with a corrupted AIR install on your machine, and that requires a little more care to get rid of. If the Adobe AIR install got interrupted in the middle, this is definitely something to be suspicious of. The trick is to use Microsoft's free "Windows Install Clean-Up" utility. Run that, find any entries for "Adobe AIR" and remove them. To download, visit http://support.microsoft.com/kb/290301, then scroll down till you see download link.

Another thing to note: during all this installing you need to be logged on with Administrator rights or the wrong things will happen. Most folks just run as Admin all the time, but some keep that separate on their machine. Closely related to being an Administrator is your UAC setting on Windows Vista and Windows 7. Adobe has this advice:

Installing an AIR application displays the error message: "Sorry an error has occurred. The application could not be installed. Try installing it again. If the problem persists, contact the application author." (Windows Vista / Windows 7)

This error may occur during installation if the user has turned off User Account Control (UAC) operating system feature and is a standard or restricted user. From Control Panel, Open UAC and enable it. A reboot maybe required, once complete, re-try the installation.

Does the avatar app run now? If not, we're going to have to go to Adobe tech support to figure out why. Before you do that, try doing the Adobe AIR install using an alternate browser. Firefox is especially compatible with most things and is less finicky than Microsoft Internet Explorer.

In fact, I had one customer overcome their problem by simply trying the whole G-Wizard install (AIR + GWizard) in the Firefox browser instead of Internet Explorer. If you have Firefox installed, this is very easy to try. Just bring up Firefox, go to the Install Page (Calculator InstallEditor Install), and try again.

Downloading the AIR file directly

Next on the troubleshooting plan is to download the GWizard.air file directly to your system and double click it. Just download it to your desktop or a scratch folder as you can delete it after install.

GW Calculator users will find their AIR file from this link.

GW Editor users will find their AIR file from this link.

To download, right click the link and select the appropriate Save command from the menu. Some report that it works better to save it to c:\Program Files\Adobe\, but I usually just download to the desktop or a scratch folder and it's fine.

Once you've gotten the GWizard.air or GWizardE.air file on your machine, you can run it directly by double clicking. If it won't run, AIR is not installed properly. Once you run it, it installs itself.

Adobe reports this works well for a lot of people, and I've certainly had it save some G-Wizard customers!

Lastly, here is Adobe's AIR Troubleshooting page with their specific hints for each machine type.

If that all fails, let me know. I'm sure I can think of something else.

Sorry for the inconvenience!

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